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PRIVACY POLICY

Effective Date: 12 November 2025
Provider: Dynasoft Applied Systems, DIFC Dubai
Support: support@thebluelotus.org

1. Introduction

  • This Privacy Policy describes how Dynasoft Applied Systems, DIFC Dubai (“Dynasoft”, “we”, “our”) collects, uses, stores, shares, and protects personal data when you use The Rufescent Members App (“the App”).

  • Dynasoft operates the technology platform only, while The Rufescent (“Venue Operator”) provides all hospitality and onsite services.

  • By using the App, you consent to the practices described in this Policy.

2. Data We Collect

2.1 Personal Identification Data

  • Full name

  • Email address

  • Phone number

  • Membership tier/status

  • Optional profile information​

 

Dynasoft does not verify profile accuracy.

2.2 Usage Data & Behavioural Patterns

  • Collected automatically during App use:

  • Booking history

  • Lounge reservations

  • Service requests

  • Concierge chats

  • Event RSVPs

  • Frequency of visit

  • Preferred venues

  • Arrival timing

  • Chauffeur and valet interactions

  • ZC purchase/redemption history

  • In-App navigation patterns

  • Response times

  • Feature usage patterns

  • This data is used to improve personalisation, AI models, service quality, and Rufescent operational efficiency.

2.3 Payment Data

When you make a payment:

  • Dynasoft receives transaction metadata (time, amount, method)

  • Payment card data is processed by:

  1. Stripe

  2. Network International

  • Dynasoft does not store full card numbers or CVV.

Payment funds are transferred to The Rufescent’s merchant accounts, not Dynasoft.

2.4 Zen Coin (ZC) Data

  • Purchases

  • Earned rewards

  • Redemptions

  • Discounts applied

  • Transaction timestamps

  • Usage across Rufescent venues

This includes data required for future evolution into a regulated digital asset, subject to legal approvals.

2.5 Device & Technical Data

  • We collect:

  • Device type

  • Operating system

  • App version

  • Device identifiers

  • IP address

  • Performance logs

  • Session durations

  • Crash diagnostics

2.6 Location Data

With your permission:

  • Used for chauffeur dispatch

  • Valet readiness

  • Geofenced arrival triggers

  • Distance-to-arrival tracking
     

You may disable location access; however, some features may not function without it.

2.7 Communication Data

  • In-app support requests

  • Concierge messages

  • Notifications preferences

  • System-generated emails

2.8 Data About Interactions With Staff

For operational improvements:

  • Tip distribution

  • Staff performance indicators (related to ZC redemptions)

  • Feedback data

  • This data is shared with The Rufescent for internal operations.

3. How We Use Your Data

3.1 To Provide App Functionality

  • Process bookings

  • Coordinate chauffeur & valet

  • Provide concierge services

  • Facilitate ZC transactions

  • Display accurate availability

  • Manage member access

  • Enable event participation

3.2 AI Personalization & Experience Improvement

  • Dynasoft uses AI and machine-learning systems to:

  • Recommend venues and services

  • Personalize offers

  • Predict preferences

  • Optimise operations at The Rufescent

  • Enhance engagement

  • Improve staff allocation

  • AI models may use:

  • Aggregated data

  • Anonymized trends

  • Individual usage patterns

3.3 Sharing With The Rufescent

  • We share relevant data with The Rufescent to allow them to:

  • Fulfill reservations

  • Coordinate staff services

  • Track ZC redemptions and tips

  • Improve hospitality operations

  • Predict demand patterns

  • Ensure seamless onsite experience

  • We do not share any information beyond what is necessary for your membership and service delivery.

3.4 ZC Evolution

If ZC evolves into a regulated stablecoin:

  • Additional information (e.g., KYC) may be required

  • Regulatory disclosures may be required

  • Existing ZC balances may convert under new rules

  • Certain data must be processed per applicable laws

You will be notified prior to any change.

3.5 Security, Fraud Prevention, and Compliance

We use your data to:

  • Detect fraud or misuse

  • Protect system integrity

  • Comply with DIFC and UAE regulations

  • Manage audits and legal obligations

4. Legal Basis for Processing

Under DIFC Data Protection Law, Dynasoft processes your data on the basis of:

  • Contractual necessity (App functionality, bookings, ZC use)

  • Legitimate interests (AI optimization, service improvement, system monitoring)

  • Consent (location data, marketing preferences)

  • Legal compliance (financial reporting, security obligations)

5. Sharing Your Data

We share data with:

5.1 The Rufescent

For service delivery, concierge operations, operational enhancements, and staff performance management.

5.2 Payment Processors

  • Stripe

  • Network International

For secure payment processing.

5.3 Hosting & Infrastructure

  • AWS Bahrain

  • Managed PostgreSQL environments

5.4 Technical & Analytical Tools

Used to maintain App performance and personalization.

5.5 Regulatory Authorities

Where required by DIFC or UAE law.

We never sell personal data to advertisers or third parties.

6. Data Storage & Security

Your data is stored in:

  • AWS Bahrain

  • Encrypted PostgreSQL infrastructure

 

Security measures include:

  • Encryption in transit and at rest

  • Zero-trust access controls

  • Role-based permissions

  • Continuous monitoring

  • Secure credential management

  • Data minimization and purge rules

7. International Transfers

As Dynasoft operates in DIFC, some systems and integrations may involve controlled international data flows, always compliant with:

  • DIFC Data Protection Law

  • Standard contractual safeguards

8. Data Retention

Dynasoft retains data for:

  • The duration of your Blue Lotus membership

  • As long as required for legal obligations

  • As needed for operational integrity

Upon membership termination, data is retained only for legal and safety requirements.

9. Your Rights

Under DIFC DP Law, you may request:

  • Access to your data

  • Correction or updates

  • Deletion (where legally permitted)

  • Restriction of processing

  • Data export

  • Withdrawal of certain consent
     

Contact: support@membership@thebluelotus.org

10. Children & Minors

The App is strictly 18+.
We do not knowingly collect data from minors.
If underage data is discovered, Dynasoft may:

  • Delete the account

  • Inform The Rufescent

  • Restrict further access

Dynasoft is not liable for false age declarations.

11. Marketing Communications

If applicable, you may receive:

  • Event invitations

  • Announcements

  • Personalized offers

You may opt out at any time.

12. Third-Party Integrations

The App may link to:

  • External payment gateways

  • External calendars (if integrated later)

  • Map/location services

  • Notifications and messaging tools

Use of these services is governed by their own privacy policies.

13. Data Breach Procedure

In the event of a data breach:

  • Dynasoft will notify affected users

  • Inform DIFC authorities where legally required

  • Take immediate remedial measures

14. Changes to This Policy

Dynasoft may update this Policy from time to time.

Continued use constitutes acceptance of the revised Policy.

15. Contact

support@thebluelotus.org
Dynasoft Applied Systems
DIFC, Dubai, UAE

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